1. NICE Ltd., a leading Call Center as a Service provider, has seen a 40% share price drop due to CEO retirement, but the company is poised for accelerated growth in cloud and AI. 2. The company has a strong market position with a 30% share in the CCaaS space and is well-positioned to benefit from the ongoing cloud transition. 3. NICE's AI product, Enlighten Copilot, has seen significant adoption, positioning the company well against competitors like Amazon and Microsoft.